Frequently Asked Questions

General

What is GolemDrive?

GolemDrive is private cloud storage where your files are encrypted on your device before they’re uploaded. This means nobody else can read your files — not hackers, not us, not anyone. You get the convenience of cloud storage with the privacy of keeping files on your own hard drive.

How is GolemDrive different from Google Drive?

With Google Drive, Dropbox, or OneDrive, the company running the service holds the keys to your files. They can read them, even if they say they won’t. GolemDrive encrypts your files on your device first — we only ever store scrambled data. We don’t have the key to unscramble it.

Is GolemDrive free?

Yes. The free plan includes 50 GB of storage, file preview, sharing, the AI assistant, search, social features, and more. You can use GolemDrive for as long as you like without paying anything.

Paid plans start at $9.99/month for more storage and bandwidth. See the plan comparison for details.

What file types can I store?

Anything. There are no file type restrictions. Documents, photos, videos, music, archives, code, design files — if it’s a file, you can store it.

How many languages are supported?

GolemDrive is available in 34 languages, including English, Spanish, French, German, Portuguese, Italian, Dutch, Japanese, Korean, Chinese (Simplified and Traditional), Arabic, Hindi, Russian, Turkish, Thai, Vietnamese, and many more. You can change your language in Account Settings.

Privacy & Security

Can GolemDrive employees see my files?

No. Your files are encrypted on your device before they leave it. Our servers only store scrambled data. We don’t have the encryption key — it only exists on your device and is derived from your credentials. No one at GolemDrive can read, view, or access the contents of your files.

What happens if GolemDrive’s servers are hacked?

Hackers would only get scrambled data. Your files are encrypted with AES-256-GCM (the same standard used by governments and militaries) using a key that only exists on your device. Without that key, the data is meaningless — it would take billions of years to crack with current technology.

What if I forget my password?

Use your 12-word recovery phrase to regain access. During account setup, you were given a recovery phrase — this is your backup key.

If you’ve also lost your recovery phrase, your account unfortunately cannot be recovered. This is the trade-off of real encryption: your privacy is absolute, but so is your responsibility to keep your recovery phrase safe.

Is GolemDrive open source?

The client-side encryption uses open, well-audited standards — AES-256-GCM for file encryption, RSA-4096 for key management, and PBKDF2 for key derivation. These are industry-standard algorithms trusted worldwide.

Sharing

Do recipients need a GolemDrive account to download?

No. Anyone with the share link can download the file — no account required. If the link is password-protected, they’ll just need the password you set.

Can I see who downloaded my file?

Yes. Each share link tracks view and download counts, which you can see in the Share Links page of your dashboard. Partner accounts get access to more detailed analytics including geographic data.

Payments

Can I cancel anytime?

Yes. There are no contracts or cancellation fees. Go to Account Settings and cancel your subscription. Your account will convert to the free plan at the end of your current billing period.

If you have more than 50 GB of files stored, your files won’t be deleted — but your account will become read-only until you’re back under the free plan’s limit (by deleting files or resubscribing).

Is my payment information safe?

Yes. All payments are processed by Stripe, one of the world’s most trusted payment processors. GolemDrive never sees, stores, or has access to your credit card number. Your payment details go directly to Stripe’s secure servers.

Do you offer refunds?

If you’re unhappy with a purchase, contact support@golemdrive.com within 7 days. We’ll review your request and do our best to help.

Creator & Partner

How do I earn money on GolemDrive?

Join the Partner Program once you’ve reached 2,000 or more lifetime downloads. As a partner, you earn revenue every time someone downloads your files. Rates are based on the downloader’s country and range from approximately $0.35 to $10.00 per 1,000 downloads.

You can track your earnings and request payouts from the Partner Dashboard.

Can I accept tips?

Yes. Anyone visiting your creator page can send you a tip ranging from $1 to $100. You keep 95% of each tip (GolemDrive takes a 5% platform fee). Tips are paid out alongside your regular partner earnings.

Technical

What browsers are supported?

GolemDrive works in all modern browsers:

• Chrome (recommended for best performance)
• Firefox
• Safari
• Edge

We recommend keeping your browser up to date for the best experience and strongest security.

Does GolemDrive work on mobile?

Yes. You can use GolemDrive in your mobile browser, or install it as an app using the PWA (Progressive Web App) feature. When you visit GolemDrive on your phone, your browser may prompt you to “Add to Home Screen” — this gives you a native app-like experience with an icon on your home screen and full-screen mode.

How large can files be?

There’s no per-file size limit. You can upload files of any size, as long as you have enough storage quota remaining. Upload speed depends on your internet connection and plan bandwidth. For very large files, GolemDrive automatically splits them into chunks and uploads them in parallel for better reliability.

Can I use GolemDrive from the command line?

Yes. GolemDrive has a full-featured CLI (command-line interface) for power users who prefer working in a terminal. Install it with:

npm install -g golemdrive-cli

The CLI supports uploading, downloading, sharing, searching, folder management, and more. See the CLI Reference in our developer docs for the full command list.